Our conflict management course is designed to give the delegates the confidence to deal with various situations, including conflict. It looks at how people react when placed outside of their comfort zones as well methods for bringing a successful conclusion. Communication is key to this course and we will cover how to get someone to calm down without using the famous “calm down” phrase.

Who is the course for?

The course is aimed at anyone who works on the front line or where they come across conflict or aggression as part of their role.


Course Length: 1 Day

Onsite: £600

Online: £500

Additional Information

The above is intended as a guide only and may include extras as described in the information below.

  • All prices include travel within Kent, courses delivered outside of Kent will also incur travel costs, which will be included in the quote.
  • The price is based on a maximum of 10 Learners. For courses of more than 10 Learners, please contact us directly.
  • Full 1-day courses run between 0900 - 1700hrs each day. Half-day courses run for 4 hours.
  • Learners will receive handouts in paper format as well as the option of PDF.
  • Refreshments in the form of tea, coffee, squash, biscuits, and fruit will be supplied face-to-face courses.

SDM Training Services take COVID-19 safety measures seriously. All our face-to-face courses have measures in place, which are available to view here.

To enquire about booking this course or discuss how this can be tailored to your organisation contact us here