Assertive and confident communication is a vital skill that allows people to perform better in their role. During this course we will look at how important verbal and non-verbal communication is, as well as how they can be adapted to suit the needs of the situation and individual. We will examine the importance of two-way communication as well as how to recognise different behaviours to ultimately get the best result for all

Who is the course for?

Although a great course for managers, it is also suited to anyone who wants to improve their day-to-day communication.


Course Length: 1 Day

Onsite: £600

Online: £500

Individuals: We have a scheduled course running soon which can be booked here.

Additional Information

The above is intended as a guide only and may include extras as described in the information below.

  • All prices include travel within Kent, courses delivered outside of Kent will also incur travel costs, which will be included in the quote.
  • The price is based on a maximum of 10 Learners. For courses of more than 10 Learners, please contact us directly.
  • Full 1-day courses run between 0900 - 1700hrs each day. Half-day courses run for 4 hours.
  • Learners will receive handouts in paper format as well as the option of PDF.
  • Refreshments in the form of tea, coffee, squash, biscuits, and fruit will be supplied face-to-face courses.

SDM Training Services take COVID-19 safety measures seriously. All our face-to-face courses have measures in place, which are available to view here.

To enquire about booking this course or discuss how this can be tailored to your organisation contact us here